Natalie Penfold

Head of Property Management

*Winner of the 2017 LJ Hooker WA State Award for Customer Experience!*

My name is Natalie Penfold and I’m the Property Investment Manager at LJ Hooker Subiaco. I’ve been a Property Manager for a period of 9 years.

Having been both a tenant and a landlord, I understand what it’s like for all parties involved when renting a property and this is the basis of my approach to Property Management.

My belief is that whether you’re one of our tenants or one of our owners, you are both our valued customers and I am here to facilitate a service, which is second to none.

My point of difference is my customer service ethos and my holistic view of property maintenance.

Having worked with in both the residential and commercial sectors, my in-depth and extensive market knowledge is unrivalled.


  • Satisfaction
    ( 4.9 / 5.0 )
  • Recommendation
    ( 5.0 / 5.0 )
  • Performance
    ( 5.0 / 5.0 )

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What our customers say

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I have received an excellent service from LJ Hooker Subiaco (Natalie Penfold) in the process of renting my first property. I had no idea of the property leasing process and it has been a pleasure so far. I would recommend Natalie Penfold to any one looking for a property management agent.

M. Naveed @ Wembley Downs

Professional in every sense of the word..friendly and excellent attention to detail resulting in 2 units rented quickly and with great tenants. ..HIGHLY RECOMMENDED!

Tina Lizzi Balcatta

Natalie Penfold is very professional and has a no nonsense approach to managing my property. I feel as though I can trust her judgement, and that she has my best interests at heart, at the same time as adressing the needs of the tenant. She is confident and has very good communication skills and has been very competent in handling any issues that have arisen, dealing with any problems in a timely manner. She is very easy to deal with. I would absolutely recommend Natalie Penfold as a great property manager.

Helen from Subiaco

Natalie delivers a level of personalised and professional service that is rare in any industry and a true delight to find in a property manager. Since taking over the property 6 months ago Natalie has help me renovate the kitchen and modernised the property, negotiating with suppliers to get good discounts and offering professional advise. She is incredibly fast to respond to issues, knowledgeable and a pleasure to deal with. I have no hesitations in recommending Natalie to friends and family.

Adrian Hassan, Canberra ACT

Natalie is a very professional property manager. I feel very comfortable with her and the communication is outstanding. Always a bubbly and happy voice on the other end of the phone. Have already recommended her to family and friends.

Belinda Bartucciotto - Owner

Natalie is one of the most efficient and responsive Agents we have ever dealt with. It has been an absolute pleasure to have her look after our property.

Douglas Ngai - Owner

I would like to take this opportunity to compliment the outstanding service I have received from your Property Manager Natalie Penfold. My experience with Natalie, and your agency, was exceptional. Natalie has been extremely helpful, exceptionally professional and lovely. Natalie was very responsive to any query I had raised during the period of my tenancy, from minor repairs to numerous questions through the occupancy of the lease, her assistance has been exemplary and she should be congratulated on her consistent high quality service. I would happily refer Natalie, and LJ Hooker Subiaco to anyone considering renting a property here in Perth. I would like to take this opportunity to compliment the outstanding service I have received from LJ Hooker Subiaco as a team. You have a great employee there, nothing is too much of a challenge for Natalie, and she definitely takes care of you in any kind of circumstances you are in!! All the best!!

Amal Alghofiliy - Tenant

Hi Natalie I would like to thank you (in writing) for all that you have done for Craig and I with our new place. From the first meeting you have been sincere and always available for any question/query I had. We have had a few bad experiences with property managers in the past who say all the right things to get you to sign the lease then as soon as you do they want nothing to do with you. You have gone above and beyond to make the transition as smooth as possible and when it looked like we had to pass on the property due to my medical issue at the time, you did all you could to accommodate us because you knew the house was exactly what we wanted and we were very unhappy in the rental we had at the time. The property owner is very lucky to have you as his manager, and it makes us feel at ease that we have you to call on if anything needs attention or we have any queries in the future. Thanks again!

Sarah Hansen - Tenant

Hi Nat I just wanted to send you a massive ‘thank you’ for all your help. You have been absolutely amazing. You have made my ‘moving home’ an absolute breeze as I feel that you are doing all the thinking for me. Your clients are extremely fortunate to have you managing their properties and nothing is to difficult for you. Moving home, especially into a new neighbourhood, can be a little daunting but I am so looking forward to it – you and your team are very professional and I am so grateful for all you have done for me up until now.

Tonia Bellos - Tenant

Natalie is very different from other property agents that I have met before. She is very dedicated to her work and willing to work outside office hours to answer my emails. I really appreciate her hard work. LJ Hooker will never go wrong with her around. Thanks Natalie.

Channy Lim - Owner

My Awards

  • Annual WA - Top Customer Experience (Property Investment Management) - Aug 2017